Introduction

This Privacy Policy describes how ECOSSENTIALS PRODUCTS AND SERVICES LLP (“we,” “our,” “us”) and its affiliates collect, use, share, protect, or otherwise process your information/personal data through our website https://ecoestore.in/ (“Platform”). You may browse certain sections of the Platform without registering. We do not offer products/services outside India, and your data will be stored and processed in India. By visiting the Platform, providing your information, or availing any product/service, you agree to this Privacy Policy, the Terms of Use, and applicable laws. If you do not agree, please do not use the Platform.

Collection

We collect your personal data when you use our Platform, services, or interact with us. This may include name, date of birth, address, phone number, email ID, proof of identity/address, and with consent, payment or biometric data. You may opt not to provide information by not using certain features. We may track behavior, preferences, and transactions for analytics. If third-party partners collect your data, their privacy policies apply. We are not responsible for those policies. Never disclose sensitive data like card PINs to unauthorized sources.

Usage

We use your data to provide services, fulfill orders, resolve issues, personalize experience, prevent fraud, and conduct research. Marketing uses will allow opt-outs. Service access may be affected if permission is denied.

Sharing

We may share data with affiliates, service providers, sellers, logistics partners, and government agencies when required. These may market to you unless you opt-out. We are not liable for third-party privacy practices. Disclosure may be necessary for compliance, protection of rights, or legal obligations.

Security Precautions

We adopt reasonable security measures. However, internet transmission is not entirely secure. Users accept these risks and are responsible for safeguarding login credentials.

Data Deletion and Retention

You may delete your account via profile settings or by contacting us. Deletion may be delayed for pending grievances or services. We retain data only as long as needed or legally required, and anonymized data may be used for analysis.

Your Rights

You may access, update, or correct your data on the Platform.

Consent

By using the Platform, you consent to our processing of your data. You confirm that any third-party data shared is with authorization. We and our partners may contact you via SMS, email, or call. Consent can be withdrawn by writing to the Grievance Officer with the subject “Withdrawal of consent for processing personal data.” We may verify such requests and limit services accordingly.

Changes to Privacy Policy

We may update this policy periodically. Significant changes will be notified as required by law.

Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000. It governs access and use of https://ecoestore.in/ including mobile versions. The Platform is owned by ECOSSENTIALS PRODUCTS AND SERVICES LLP, HSR Layout, Bangalore 560102 (“Platform Owner”).

By using the Platform, you agree to these Terms of Use and applicable policies. If you transact on the Platform, applicable transaction policies apply. These Terms may be modified anytime. “You” refers to any user or buyer on the Platform.

Use of Platform

You must provide accurate data. We provide no warranty on information accuracy. Use of Platform is at your own risk. Content is proprietary. Unauthorized use may lead to legal action. You agree to pay service charges. The Platform must not be used for illegal purposes.

Third-party Links

Third-party sites may be linked. Their terms and privacy policies apply.

Binding Agreement

Transactions form binding contracts. You agree to indemnify Platform Owner for violations. We are not liable for indirect or consequential damages. Liability is limited to Rs. 100 or the service cost, whichever is less.

Force Majeure

We are not liable for non-performance due to force majeure.

Governing Law

These Terms are governed by Indian laws. Disputes are subject to Bangalore courts.

Contact

Use the contact details on the website for communication.

Contact Information: Email: info@ecoestore.in
Phone: 9108065919